Banfield Pet Hospital

Banfield Pet Hospital is located at 1285 Johnson Ferry Rd, Marietta, GA 30068, and appears to operate inside a PetSmart location. Google reviews show a mix of experiences, with recurring comments about front-desk interactions. Some reviewers specifically praise a doctor and back-of-house staff for their care.

Services

•Veterinary appointments/clinic visits (reviewers describe bringing a cat for a visit)
•Prescription-related paperwork support for pet food purchases (one reviewer describes requesting a copy of a cat’s food prescription; another mentions a Banfield card used for purchasing prescription food)

Pricing

No published pricing information is available.

People

Reviews mention Dr. izen and a staff member named Jennifer.

Reviews

Google rating is 3.7/5 from 196 reviews. Recent written reviews frequently mention front-desk issues such as long waits to be helped, appointment-time confusion, perceived rudeness, and billing/record-keeping concerns (including being charged when a visit could not be completed and disagreement about whether a prior payment was on file). Positive comments highlight Dr. izen’s care and describe the nurses in the back as kind and attentive with pets.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 196 we track in total. Recent reviews may not be representative of overall sentiment.

Gretchen Edwards

3 weeks ago

Made two visits in two days and each one of them had issues with the front desk. From taking over 15 minutes to even come to the front desk the first day to being told that appt was at 4:00 today when I had been asked to be there at 4:15 and had an email confirming my 4:15 slot. First day I was charged for my vet visit that they were not able to conduct because my cat was being so reactive to being stressed out in the carrier. The unfriendly front desk “person” today tried to charge me again and said that she didn’t see any notes or anything on my records that I had prepaid yesterday.

Lisa Brown

1 month ago

Priscie Beade

2 months ago

Went in today to ask for a copy of my cat’s food prescription to buy my cats food since they are located within Petsmart and the clerk with the blonde short wig named Jennifer refused to give me a copy of the prescription because it wasn’t my “home location “ and said that since they haven’t seen my cat in this location I went to they can’t give me a copy of the prescription. Which is ridiculous ! I have gone to any Petsmart with a banfield and they have given me a copy of the prescription to buy the food! Banfield uses the same system I don’t understand why she couldn’t give me the copy. I don’t even go to Banfield in general because I have a vet already who gave me the prescription but you need to give Banfield the script so they can give you the card to buy the food with Petsmart. I didn’t even bother to go back and fourth with her cause she made it clear I wasn’t going to get a copy. Just told me to tell the cashier that I didn’t have it and they will let me purchase the prescription without it for the one time? That also didn’t make sense cause then I can just always say I don’t have the prescription to other locations and get the food. Luckily I found a picture of the Banfield card I got with the prescription and just showed the cashier that. Ridiculous experience I should be allowed to get a copy of MY cats prescription at any location like I always do. Won’t ever be returning to this location it’s a money grab clearly. And based on other reviews Jennifer has a bad reputation of being rude! She had an attitude when speaking with me and clearly doesnt want to be working.

Jocelyn Nicole

3 months ago

Amari Gordon

3 months ago

Dr.izen is the best doctor that is there and truly cares for each animal. The front desk person is rude and has a disgusting attitude. They should be fired to be honest. It’s not cool that they treat people like crap everytime they are there. The nurses in the back are all so sweet and treat my baby like their own. So the only thing I would Complain about is the front desk person